Frequently Asked Questions
How does it work?
Apply once and Zip gives you a decision on the spot. If approved, you can use your account immediately to purchase. Zip pays the retailer on your behalf and your purchase can be dispatched or taken home straight away. You simply pay Zip over time at a frequency to suit your lifestyle and pay no interest ever.
How can I manage my repayments?
We know flexibility is important, so our product is designed to put you in charge. Simply log into your account to set up your weekly, fortnightly or monthly repayment schedule. Once set up, payments will be taken automatically from your selected payment method, however, you can also make additional one-off payments at any time.
When do I need to pay it back?
On the 1st of each month, we’ll send you a Statement with any purchases made in the month prior. You then have the rest of the month to pay back your purchases with no fees. Alternatively, you can take as long as you need to pay back, as long as you meet the minimum monthly repayment of $40 (or remaining balance, if less).
What are the fees?
If you don’t pay off your Statement balance in full by the end of the month, the only charge is a $6 monthly fee which will be added to your account. However, if you don’t meet the minimum monthly repayment of $40 (or remaining balance, if less), an additional $5 late payment fee may also apply. No balance, no fees and you’ll never be charged any interest on a Zip Pay purchase.
How do I reuse my account?
You can re-use your account wherever you see Zip Pay online or in-store. Simply select Zip Pay at checkout, sign in to your account to confirm your purchase and it will be added to your balance. You can add as many purchases as you like to your account (up to your account limit), then simply choose how much to pay back each month.