As tiles are made from natural products and are clay-based, the clay colour changes when the tiles are made so you’ll find slight shade variations by batch or production run. Other things such as when the glaze is applied may create slight variations too.
Don’t worry though, our suppliers have strict colour toning and matching quality guidelines to lessen the shade variation as much as they can.
Usually, within the same batch, you can hardly see the variation (if it’s there) but it is vital that you check the shade of your box of tiles as soon as you receive your delivery. If you're not satisfied we will, of course, swap them over or give you a refund in accordance with our Returns Policy. Naturally, once the tiles have been installed, we cannot be responsible for any variation in the shade to the original selection.
It is also vital that you remember to buy enough for your entire job PLUS 10% extra for emergencies. It is highly likely that if you want to buy more of the same tile at a later date, we will not be able to supply the same batch and therefore, the same shade.
The good news, however, with our nationwide inventory management system we can search throughout our network of over 110 stores and distribution centres to find tiles from your specific batch. When contacting your store, please ensure you make a note of your batch number from your previously purchased tile boxes.
Floor Tile: Debris White