What we will do
Once received, the claim will be assessed by our Customer Service Manager or their nominated representative and we will then advise you of any rectification, replacement, or other action.
You are expected to take reasonable care of the tiles by installing suitable gliders on furniture, using mats at entries, and avoiding abrasive or corrosive cleaners. Tiles should only be used in accordance with manufacturers' recommendations. This guarantee does not extend to defects or excessive wearing caused by abuse, misuse, or faulty installation.
Bathroomware, tapware, tools, adhesives, grouts, and other products distributed by Beaumont Tiles are covered by various manufacturers' guarantees. If there is any doubt or concern regarding quality, performance, durability, or other warranty issue, Beaumont Tiles will gladly assist as an advocate for the purchaser.
Any benefits listed or implied in this Guarantee are in addition to any customer rights or remedies that apply under relevant State or Federal laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for any major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.