Full-Size Sample FAQs
Why do free tile samples cost $25?
We deliver free tile samples via our online sample service to all Metropolitan areas in Australia (excluding WA). The freight fee is $25 because tiles are big and heavy, but is fully refundable with an online purchase of tiles over $250 (inclusive of GST).
How many samples can I order with one order?
One sample order is for up to 3 tiles with a maximum size of 450x450mm or 600x300mm. Due to increased freight costs, tiles of a larger size are unable to be sent to your door via our sample service.
How long does it usually take to get my samples order?
We endeavour to dispatch Metro samples within 24 hours.
Due to the impacts of COVID on certain areas of Australia, Australia Post have advised of delays in our usual 24 hour service for delivery of samples. We apologise, we have been advised that delivery times will vary between 3 – 10 days in affected areas.
Can I return my tiles back to a store to get my freight refund?
No, our samples are dispatched from our centralised warehouses.
Can I swap my samples for another batch?
No, each sample order has a maximum of 3 tiles and incurs a freight delivery fee of $25. If you would like to continue looking at samples, simply order more or head in-store to see the tiles in person.
Can I use my $25 freight refund on bathroomware?
No, it must be used against an online tile order of over $250 (inc. GST)
Some advice on handling your tiles:
- Your safety is our priority, so please take care when handling your samples. Full-size samples may be heavy so please carry them responsibly.
- Take care when placing your tiles down to prevent any breakages. Tiles can become hazardous if broken due to sharp edges.
- We are a big family here at Beaumonts, but we don’t let our little people play with tiles and neither should you!
- When you have your samples and are testing their positioning in their given location, please keep in mind the slip and wear ratings as per the information provided with your delivery.