All Your Tile Qs Answered
Our Top Tiling Tips & More
We've been at this for over 60 years and have seen it all, so we can help you with everything you need to know about tiles.
Why Do My Tiles Have Small Cracks On The Edges?
We have the best quality tiles in Australia and work hard with local and international suppliers and quality procedures to ensure they are the absolute best. Minor firing cracks can occur during the manufacture and slip through the quality process, this is called a firing crack. Generally, these tiles are removed during the sorting and grading process, before they are packed.
If a few were to slip through the process, they are not to be installed. The unmarked area of the tile is sound and quite suitable for use as a cut tile, but the damaged glaze makes it unsuitable for the whole tile to be laid.
Why Did I Receive A Cracked Tile In My Order?
- This is a manufacturing fault and the tile has slipped through the sorting process in the factory.
What Can I Do Now?
A tiler should put any tile with a visible fault like this to one side and use it for a cut tile when needed.
If there are more than 5% in your box and your tiles have not been laid yet, contact the Beaumont Tiles store you bought them from and they'll help you out. Ensure you have your Order Number ready so we can easily find you in our system.
My Frieze Tiles Don't Match My Plain Tiles
Some tiles have a pattern applied to a finished plain tile. Then, the tile is fired in the kiln for a second time. This process is called second firing. The tile can be third or even fourth fired for intricate patterns that include several colours or materials that are hand-applied.
The complication is that some glazes actually react and change colour slightly on the second or third pass through the kiln. This can occur if kiln temperatures vary between firings.
If the plain and patterned tiles vary, we will highlight these variations to you during the selection process.
If the difference between the plain and decorator tiles is obvious, the tiler should make you aware of this before installation.
What Causes The Problem?
Some patterns and frieze tiles require a second or third pass through the kiln. When this happens, the body tile glazes can react and change colour slightly with each refiring.
Each batch of tiles can be a different shade, or tonality, to the last production run.
Pattern tiles do not always sell in the same mix ratio as plain tiles. We may have supplies of frieze tiles that are correct in every way, but not the same tonality or background shade.
Our staff will have graded them as acceptable to mix but we encourage you to check them upon delivery for satisfaction before installation.
So What Can I Do Now?
If you are not happy with the tiles, do not lay them. Call the Beaumont Tiles store you purchased from and they will arrange to exchange the tiles for a closer match if possible.
If you are not satisfied with any of the replacements available, we can issue a credit on the returned tiles in accordance with our Returns Policy.
If the patterned frieze is suitable, but the background tile that it is applied to is not, then your tiler can cut the frieze from the body tile and install it as though it were a purpose-made listello or strip tile.
It is very important to inspect the tiles before fixing them. We can’t be held responsible after the tiles are laid.
Our Hot Tip: We are always here to help. If you do want to return your tiles, please read our Returns Policy (link) and give us a call and we will sort it out for you.