If you can relate to any of the following issues, it’s time to reassess your current tiling relationship.

This is an opportunity to step up your tiling game and turn a weakness into a strength

1. Tiling over poor pre-tiling workmanship. Often private tilers just want to get in and out. They’ll fail to inform you of poor workmanship to avoid delays. Instead, they’ll tile over the top, leaving you with an even bigger problem to sort out later.
2. Underestimation. Incorrectly, poorly calculated estimations relating to waterproofing, labour, and tile quantities that result in you often - or always - left have to foot the extra bill.
3. Painful defect rectification. Getting trades back to rectify works is akin to extracting blood out of a stone. You waste precious resources chasing them up.
4. Out-of-pocket maintenance & warranty repairs. Nothing erodes builders’ margins more than tradespeople who aren’t contactable down the track. They dodge accountability for their poor workmanship, while you’re left with the warranty repair bill... and the time that’s taken to sort it out.
5. Unhappy customers. Delays with work, warranty repairs and cancelled jobs harm your reputation. Moreover, the power of social media means bad news spreads like wildfire. Negative reviews can cause irreversible damage to your reputation; this is not a cost that any business can afford.