Beaumont Tiles is committed to compliance with the Privacy Act 1988 C'th, including the 13 Australian Privacy Principles contained in Schedule 1 to such Act, the Privacy Regulation 2013 and the Privacy Credit Reporting Code 2014 – Version 1.2 ("the Legislation") in relation to the collection, use, management, protection and disclosure of personal information which comes into our possession or is under our control about the individuals with whom we conduct business, work or otherwise enjoy an association or relationship ("the Beaumont Tiles commitment").
This Policy discloses how Beaumont Tiles complies with the Legislation and otherwise achieves the Beaumont Tiles commitment.
For the purposes of the Legislation and this Policy:
• Personal Information means: Information or an opinion about an identified individual, or an individual who is reasonably identifiable - (a) Whether the information or opinion is true or not; and (b) Whether the information or opinion is recorded in a material form or not.
• Sensitive Information means: (a) Information or an opinion about an individual's racial/ethnic origin, political opinions, membership of a political association, religious beliefs/affiliations, philosophical beliefs, membership of a professional/trade association, membership of a trade union, sexual orientation/practices or criminal record- that is also personal information; or (b) Certain health/genetic information (as further/better defined in Section 6 of the Privacy Act 1988 C'th) about an individual.
Other words/terms contained in this Policy and which have the same meanings as defined in Section 6 of the Privacy Act 1988 C'th are "Australian law", "breach", "consent", "credit", "credit information", "credit provider", "credit reporting body", "credit worthiness", "collects", "default information", "enforcement body", "government related identifier", "guarantee", "holds", "identification information", "identifier", "individual", "organisation" and "payment information".
COLLECTION OF PERSONAL INFORMATION & WHY IT IS COLLECTED
Beaumont Tiles only collects personal information which is reasonably necessary to enable us to carry out the various functions and activities of our organisation, efficiently conduct normal business /commercial operations and otherwise professionally and effectively connect/interact with the individuals with whom we have dealings ("the collection purposes").
The kinds of personal information collected and which Beaumont Tiles holds includes: • Identification information about an individual, in particular, full name, address, contact details, (email and telephone/facsimile numbers), date of birth, occupation and driver licence number; • Trade referees and associated contact details; • The individual's Bank and associated contact details; • Particulars of assets and liabilities; • Cookies/digital identifiers providing details/statistics in relation to website visits, notes made of telephone contact (including recorded/saved or transcribed voicemail/texts) and the content of letters received, copies of letters sent, facsimile transmissions and emails (both electronically stored and in printed form).
Personal information is collected to enable Beaumont Tiles to: • Assess the credit worthiness of an individual applying for a Commercial Credit Trade Account ("Trade Account") or an individual offering to guarantee a Trade Account sought by a corporate Applicant or another person; • Assess the eligibility and credentials of an individual as a potential Franchise Operator or as an acceptable guarantor for an approved Franchisee; • Supply products and/or provide services in the ordinary course of our business; • Assess the capacity of an individual to pay or continue to pay for products and/or services delivered on credit terms; • Assist in the management of Trade Accounts, including the collection of overdue amounts; • Monitor and keep under review an individual's suitability for the provision of ongoing credit, taking into account payment history and other risk management criteria; • Provide benefits/rewards to Trade Account customers who become members of our Beaumont's Trade Club; • Maintain and expand our organisation's Database of customers and other business/commercial associates for the purposes of distributing industry information, issuing advertising/marketing materials, conducting product promotions and otherwise enhancing the way we do business.
Without the benefit of such personal information, Beaumont Tiles might not be able to achieve or fully achieve the collection purposes.
METHOD OF COLLECTION OF PERSONAL INFORMATION
Beaumont Tiles obtains personal information by lawful and fair means primarily from the individual directly, but also from: • Trade referees as provided by the individual (including as to default information and payment information); • The individual's Bank, as disclosed by the individual; • other credit providers, with the individual’s consent; • credit reporting bodies authorised to disclose personal information, with the individual's consent (including disclosure of credit information, default information and payment information).
USE AND DISCLOSURE OF PERSONAL INFORMATION
Beaumont Tiles will only use or disclose personal information in our possession or under our control:
• If and as may be reasonably necessary in relation to the activities of an enforcement body or as may be required or authorised by Australian law; • Otherwise, only for or in relation to the collection purposes.
In the course of pursuing achievement of the collection purposes, it may be necessary from time to time for Beaumont Tiles to disclose personal information to or exchange such information with various third parties, including: • Other credit providers; • A credit reporting body; • Guarantors of corporate Applicants/other persons seeking a Trade Account and/or appointment as a Franchise Operator; • Major clients (such as Building/Construction companies) and suppliers of related products/services with whom we have developed working relationships (with the individual's consent); • Our legal, accounting, business, information technology and/or data management/storage advisers, consultants or contractors.
Unless and until this Policy is updated, any permitted reporting or disclosure of personal information about any individual to a credit reporting body will be made to VEDA Advantage Limited of Level 15, 100 Arthur Street, North Sydney, NSW 2060 (www.veda.com.au).
DISCLOSURE BEYOND THE JURISDICTION OF AUSTRALIAN LAW
Beaumont Tiles is unlikely to disclose personal information to any overseas recipient.
However, should Beaumont Tiles intend to, for any reason, in fact disclose personal information to an overseas recipient, we will: • Take prior reasonable steps to ensure the overseas recipient does not breach the Legislation; or • First be reasonably satisfied that the overseas recipient is subject to substantially similar laws with respect to the protection of personal information (including the availability to the individual concerned of enforcement rights and mechanisms); or • First obtain the individual's consent (after informing him or her that such consent will have the effect of relieving us from any responsibility should the overseas recipient breach the Legislation); or • In any event, be likewise relieved from any such responsibility should the disclosure to an overseas recipient be required or authorised by Australian law.
INTEGRITY, PROTECTION & SECURITY OF PERSONAL INFORMATION
Beaumont Tiles will take reasonable steps to ensure that personal information collected, used and disclosed is: • Accurate, up-to-date, complete, relevant and not misleading; • Protected from misuse, interference and loss; • Protected from unauthorised access, modification or disclosure; • Securely stored on our computer network and otherwise at one or more of our various business premises within Australia; • Destroyed or de-identified when no longer needed by our organisation or required to be retained by Australian law.
Some of the security measures we have in place to protect personal information include: • A secure server for our computer network, including installation and maintenance of firewalls, use of log-in passwords/tools and virus protection programs; • Restriction of access to relevant personnel only; • Internal training of relevant personnel regarding our obligations with respect to the handling and management of personal information.
Also, Beaumont Tiles will: • Not adopt any government related identifier for an individual as our own identifier for such individual, nor disclose such identifier unless required or authorised by Australian law; • Subject to it being lawful and reasonable to do so, destroy any unsolicited personal information coming into our possession or under our control (or de-identify such information), unless it is determined that we could have lawfully and fairly solicited/collected the information.
DIRECT MARKETING COMMUNICATIONS
All direct marketing communications issued by Beaumont Tiles contain a prominent statement regarding the simple means by which recipients may easily request not to receive further such communications (opt out) and we will promptly action any such request, without charge.
ANONYMITY AND PSEUDONYMITY
Subject to being lawful and practicable, individuals have the option of not identifying themselves personally, or using a pseudonym when dealing with Beaumont Tiles.
However, if this option is exercised, we may not be able to provide some or all of our products and/or services, nor extend the high level of attention and service we otherwise strive to deliver.
Beaumont Tiles will not collect sensitive information about an individual unless:
• The individual consents and such information is reasonably necessary or directly relevant to our business functions and activities; • Such collection is required or authorised by Australian law.
ACCESS TO OR ENQUIRIES/CONCERNS RELATING TO PERSONAL INFORMATION
Should we be unable to comply with any request, in particular to change personal information held about an individual, we will provide a written notice setting out the reasons (unless it is unreasonable for us to do so) and available mechanisms to complain about our decision.
Beaumont Tiles may charge for giving access to an individual to his/her personal information and if we do so, such charge will be reasonable and shall not apply to the making of the access request itself.
Beaumont Tiles will not charge an individual at all for making a request to correct/update personal information or to associate an individual's statement with his/her personal information (in circumstances where we are not able, for good/sufficient reason, to change such personal information).
Contact details for our Privacy Officer are:
The Privacy Officer Beaumont Tiles 225 Marion Road MARLESTON SA 5033
CURRENCY OF THIS POLICY