If the tile you like the look of is in stock, you'll see a great big "Add Free Sample To Cart" button. Simply click on it and your sample will be added to your cart, ready to go. After that, there’s only one more sleep (usually, see FAQs below) until you see your tile samples in person!
For the last 60 years, Beaumonts have stood for providing quality tiles and our samples are no different. Forget tiny sample chips, you'll receive full-size samples, for tiles including 300 x 600 and 450 x 450. Your tiles are a key investment in perfecting your dream space and full-size samples are key to choosing the right tiles. Full-size samples are the only way to see the variance, depth, and intricate detailing in a tile. It costs just $25 for 3x full-sized samples and the price of your samples is refunded with your tile purchase over $250
Once you’ve received your samples, take them out of their packaging and inspect them. Look close up at the intricate detailing and step back and observe how this looks from afar. The full-size samples are key for inspecting the detail of the tile that is often missed in photos or distorted by computer monitor colouring. Feel the surface of the tile, quite often they have undulating or structured surfaces.
Carefully take your samples to the room you are renovating - this is where having full-size samples is great.
You can see the tiles where they will be potentially laid. Observe the lighting in the area and how it changes the look of the tile. View the sample in its potential location at different times of the day and under artificial lighting.
Bear in mind that if your tile has a high variation, it pays to see multiples together to showcase their unique character and demonstrate how they will look together.
My tiles arrived broken, what should I do?
We take extra care to prevent this from happening, but in the unlikely event that you have received damaged tiles then please call 1800 4 TILES with your order number and our customer service team will investigate the damaged delivery.
My tiles aren’t what I ordered?
If your tiles aren’t what you were expecting, please contact 1800 4 TILES so a Zoom video call can be arranged to investigate the tile. Your tile may just have many faces or variances, causing it to appear slightly different to how it’s viewed on your monitor, exactly why full size samples are a vital step in choosing your tiles.
Can I use my $25 voucher on bathroomware?
The $25 voucher that you received with your samples is for tile purchases over $250 only.
What happens if my sample doesn’t arrive in 24 hrs?
When ordering your samples online, our clever delivery calendar ensures that the given delivery dates are fulfillable. Please note, we do not deliver on selected public holidays or weekends.
Can I return my tiles back to a store for a refund?
The tile samples themselves are free! The cost of the samples is for the handling and shipping so we cannot refund you.
Can I swap my samples for different tiles?
Tile samples cannot be swapped for different tiles. If you would like to continue looking at samples, simply order more or head in-store to see your tiles in person.
Advice on handling your tiles;