To whom it may concern,
This email is regards to me and my husband's most pleasant experience with Beaumont Tiles Prospect.
The first time we visited a Beaumont Tiles store was in March 2013 at Bella Vista, when we were renovating our investment property. As part of the renovation choosing new tiles for the bathrooms, floors throughout the house and the kitchen splashback seemed like a very daunting task. Prior to going out to have a look at some tile stores we did some homework and made a list of the tile stores we were going to visit. On the list Beaumont Tiles was one of the stores which we anticipated having a look at.
Before going to the Beaumont Tiles store we visited four other tile stores which were on our way. While visiting these other stores we were shocked at the level of customer service, so far as to say that in two of the stores we weren't even asked for assistance for the 15-20 minutes we were in the store.
When we first walked into the Bella Vista store, within the first minute we were greeted by Avi, which was quite a delightful change from not being asked for help at all from the two other stores. He very kindly offered to assist us and gave us very fundamental advice and facts regarding the design, practicality and reliability of the tiles. After spending about 2-3 hours at the store we not only had our tiles sorted, but our bathroomware also. At this point Avi gave us a quote with a total cost which was just within our budget. At that point both me and my husband made the choice to place the order there and then. After taking delivery of the tiles and having the tiles laid out... AMAZED! Thank You Avi!
Now, going into June we are close to the completion of building our new house and knew exactly where to go for our tiles and bathroomware. After being notified that complex in which the Bella Vista store was located had been closed, we eventually got in contact with Avi at the Prospect store. Once again, he greeted us into the store in a very friendly manner and even remembered our names. As I myself manage a business, striving for the best level of customer service is something I expect from my staff. Remembering a customer's name sets out the difference between customer service and impressive customer service.
While looking at some of the design concepts on the Beaumont Tiles website for the new house I came across the testimonials page on which I saw what I believed was the company's slogan 'All the Best' - this in fact summed up our experience with Beaumont Tiles, as this was in fact what we received. The best service, guidance, ideas and expressed knowledge based on experience from Avi.
A VERY BIG THANK YOU to everyone at Beaumont Tiles, especially Avi for giving us the best level of ongoing customer service.