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It is not common for glazed ceramics to be out of square. Additionally, tiles are sorted and graded to remove any that are before packaging. Sometimes a few can slip through the system. These tiles are perfectly sound, but all the same are imperfect.

The generally accepted standard allows 5% of any first grade consignment to have some imperfections. 5% means that 5 tiles may have some imperfections in each group of 100 tiles. The tiler will always put these tiles aside and use them when a cut tile is needed.

What can cause the problem?

  • If your consignment includes a couple of odd shaped tiles, your tiler will use these where cut tiles are needed. To lay them will just cause the tiler unnecessary grief trying to square up to grout joints.
  • Some extruded or quarry tiles are made in such a way that each tile is slightly longer than it is wide. This is standard for this type of tile and your tiler will realise that each tile needs to be laid in a particular direction and using wider grout joints.
  • Slate and sandstone are quarried stone that can often be slightly out of square. This is typical of the product due to the way it is cut into tiles and why wider grout joints are used when laying.
  • Mosaic tiles can be placed 'off square' on the mounting mesh. This mesh can also be creased if the tile bozes take a severe knock on the edge or if the boxes are stacked on their side for transport.

So what can I do now?

If your delivery consists of a lot of odd shaped tiles, call the Beaumont Tiles branch from which you purchased the tiles. Something has gone wrong and the tiles may need to be replaced.

If the delivery is of mosaics that have been placed wrongly on the backing mesh, call the Beaumont Tiles branch from which you purchased the tiles. We will exchange the affected sheets. If your tiler decides to lay them and spend the extra time needed to straighten each tile when laying, that is his choice. We would not expect to compensate the tiler for extra time spent laying the tiles.

If the tiles have been installed we will resupply you with replacements for the faulty tiles. Your tiler will need to remove the faulty tiles and install the new ones. Visually imperfect tiles should never be installed unless specifically requested by the owner.