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The glaze on my tiles is flaking off
From time to time, faults can occur in the manufacturing process of ceramic tiles. It may be as simple as contaminant dust in the kiln between batches. One way that a faulty batch can manifest itself is in a series of bubbles or dimples in the glazed surface.
Does the surface of your tile look like there has been a bubble of glaze, and the top has broken off? Does there appear to be groups of dimples on the surface?
These faults are easily visible, but somehow the tiles have slipped through the sorting process in the factory. Your tiler will know not to install tiles that have imperfections like this.
It is a manufacturing fault, and Beaumont Tiles will replace the tiles without charge.
What can cause the problem?
As explained, sometimes faulty tiles can slip through the sorting and grading process in the factory.
So what can I do now?
Do not use the tiles. Call us and we will gladly exchange them without fuss.
It helps if you can check the side of the box for the printed batch number so we can supply tiles that match the shade of your other tiles.
We will also do a thorough check of our stocks from that batch to remove any others that may have slipped through on that days manufacture.
What if the tiler has already laid the tiles?
Unfortunately, no claim can be made once the tiles have been laid.
Generally, Beaumont Tiles can offer to supply tiles to replace the faulty ones, but we won't cover the costs to remove and relay these tiles. They should not have been laid in the first place.
Your tiler knows not to lay faulty tiles, especially tiles with a clearly visible imperfection. Logic would question why a tiler would lay an unsatisfactory tile.