What customers say

Our customers tell us how we're doing. 

No matter what the dream, the project, the style or budget, we're here to help. It's nice to get feedback from customer too. 

Here's what they say. 

If you've had a great experience with Beaumont Tiles, we would love to hear from you »

Pippa Turner- Beaumont Tiles – Ferntree Gully & South Dandenong Beaumont Tiles Warehouse

Hello,

This morning I drove almost an hour in awful weather to South Dandenong Beaumont Tiles warehouse to pick up an order. Although the tiles I ordered were not the correct ones (my fault), the staff that helped me went to amazing lengths to get me the right tiles today and I would like to say a HUGE HEART FELT THANK YOU! Thank you Deb (located at customer service collection), you were warm, welcoming, incredibly helpful and very professional. I really appreciate everything you did today. Thank you to the very helpful fork lift driver (sorry I didn’t catch your name). Thank you for bringing out various tiles to see if I could pinpoint the right one! Thank you Ash (I think he was the big kahuna?!).Thank you for your kindness and fantastic customer service, really going the extra mile to help me out of a pickle. Thanks Ash, I promise to be back to buy tiles for our next bathroom reno which isn’t too far away. Thank you Karen (Beaumont Tiles – Ferntree Gully). She was very helpful over the phone yesterday & I really appreciated her assistance.

I have honestly not come across such wonderful customer service in a very long time. Its a credit to your company and the very helpful and professional people you employ.

Kind Regards,
Pippa Turner


Gerry Murphy to Beaumont Tiles Bendigo



Jenny and Stewart 

This is to commend one of your excellent salespeople, at Edwardstown, Ben Maziakowski. Last week we entered your store to purchase some tiles to re-tile our front porch. We were helped by Ben to select the most appropriate tiles (I had wanted slate, but Ben offered a more than adequate replacement). Ben was efficient, knowledgeable and most charming (in a business way). He suggested we purchase grout and aided in the colour selection, and even suggested aluminium edge capping which is a brilliant idea and one we would not have considered. Altogether, a most commendable salesperson and one who made out trip at Beaumonts easy and worthy of future recommendation to friends. 

Zerin Jai English, Scott and Alfie

A huge and heartfelt thank you for all your amazing assistance and outstanding customer service during our renovation.. We moved in in January and have absolutely LOVED every single second living in our new home ever since!! So much so we have another bun in the oven!! Who knew tiles could make a couple so happy!!!

Nicola at Bokarina

Stuart and I would like to thank you for our experience we had with yourself in Beaumont tiles.
As you are aware we are building with Coast life homes. At this stage Jane we had not met with you in person. Sue sang your praises and coastlife homes as a team during our appointment. Stuart and I where absolutely blown away by your enthusiasm and vision for style Sue. The way you guided us helping us visualise how the experts bring it all together was fantastic. The excitement and buzz we felt at that point I can't explain. We are still feeling it now. 😆It's obvious to us it is not just a job to you at Beaumont you actually love what you do! We are so looking forward to seeing it all come together in our new family dream home. I will send you some pictures. 😉. 

Many many thanks once again lovely lady! 

 

Marie-Ann at Beverley

We have been absolutely delighted with the service we received from Beaumonts at Beverley. We were renovating a kitchen, laundry and bathroom and were able to purchase all of the tiles, fittings and fixtures we needed at the one place and for less than we expected to have to pay. Even when we had forgotten to order a laundry trough, Brad and the other guys were able to get one to us in time for installation which was a huge help and saved us having to get the plumber back again. We would very happily recommend them to anyone.


Marella at Erina

Your staff member Cheryl from Beaumont Tiles Erina must be your number one sales person.

I have never received such a high level of customer service. Cheryl has gone over and beyond in assisting me with bathroom tiles, and she is the reason I chose to purchase tiles through Beaumont over your tile company competitors even though they offered a similar product at a discounted rate.

1. Welcome into the store was fast and comforting being a female and totally new to bathroom renovations.
2. Advice, recommendations and providing contacts of local tilers.
3. Follow up on quotes from recommended tilers.
4. Constant contact with me even on her days off work as to what stage the bathroom was at.
5. Assistance in other products needed (draining grates).
6. An absolute pleasure to deal with. Always contacted you back promptly and gave you a personal service.

I would highly recommend to anyone looking to renovate a bathroom to contact Cheryl from Beaumont Erina.

Bev & Col at Loganholme

We recently had a consultation with your staff member, Megan Boys, in relation to a home we are building with Kurrajong.

We wanted to pass on to you our comments in relation to the excellent service that Megan provided. She was professional, courteous and skilled in the assistance and advice that she provided.

Would you please pass on our sincere thanks to her. We would not hesitate to recommend your business to family and friends.

Nathalie at Castle Hill

Would just like to say a HUGE public thank you to the beautiful Usa P from the Castle Hill branch who exceeded my expectations of great service. Her lovely manner, efficient service and professionalism has made the very rushed process of renovating an ensuite stress-free - she took care of every item needed and has followed up to make sure the items have arrived before the time required - a HUGE THANK YOU and congratulations of providing such excellent customer service - I will be back again for to fix my main (leaking) bathroom early next year!

Heather at Gawler

Leah at Beaumont Tiles in Gawler, South Australia, is an absolute champion. Recently, an insurance job for my bathroom had the potential to make my life very complicated however Leah soon sorted it. Leah went above and beyond to ensure that tiles were selected to my satisfaction and available to ensure the tiler had the tiles on time to enable the workflow to proceed. I have a physical disability, and Leah's approach to the decision making was both courteous and thoughtful. I really appreciated Leah's efforts and consider she should be acknowledged in some way for her excellence in customer service.

George M at Campbelltown

I recently ordered tiles over the phone from your Campbelltown store. A gentleman named Matt I think, rang me from your Smeaton Grange Warehouse, and we organized a time for me to pick up the tiles. This proved difficult as it could not be done during the week as I work in the City and Saturdays are hectic. Matt volunteered to drop the tiles off on my front verandah in Picton as he lives in the same township. I truly commend him to you and hope that this message is passed onto his management.


Belinda M at Strathpine

Thank you to the Strathpine Beaumont tiles manager Brett Hoffman for his exceptional customer service.
I rang him on a busy Saturday afternoon with a problem with my tiles he was polite and made time for me, he came out to my house to have a look first thing on Monday and sorted out the problem.
I would love the head office to know how great a team strathpine are from a very happy customer.


T. Baker at Morphett Vale

The sales person Bonnie at Morphett Vale was wonderful, she was helpful and kind and honest and represents everything customer service should be. Thankyou for having her in your stores.

Chris & Glen to Beaumont Tiles Mackay

Letter to Beaumont Tiles Mackay

Bob G at Fyshwick

Normally I go to suppliers to make a transaction, have it delivered and get on with my life. You've broken the mould in that regard; after Craig Houssenlodge recommended your service, I received the full treatment. Keely's expert guidance ensured that we were perfectly satisfied with the result. Not even my forgetfulness in leaving out the main toilet on the original order caused a fuss. Bruce the storeman gave me very friendly efficient service, not least because we are both old Broady boys. If I looked at a loose end any time I came into the store, Bernadette and all of the gang made sure I wasn't lonely, with many expert suggestions put in a very friendly fashion. I was so happy with the service I'd almost like to do another renovation straight away!